Drive-In Rent A Car - Lost & Found Information
The easiest way to recover a lost item is to contact your driver directly. If you have trouble reaching your driver, we’re here to help you get in touch with them. Skip to:
- Contact the Driver
- Lost Phones
- Return Fee
- Additional Options
Use the Drive-In Rent A Car App:
- Report your lost item through the Drive-In Rent A Car app.
- Look for the option to call or send a message to your driver.
- Note that the app uses a masked phone number to protect your personal contact information.
Time Window:
- Contact options are available for 24 hours after your ride concludes.
- Provide the best contact number in your message to facilitate a smoother return process.
Lost Phones
If you've lost the phone associated with your account or are unable to contact your driver:
Contact Drive-In Rent A Car Support:
- Reach out to Drive-In Rent A Car support for assistance.
- Provide an alternate contact number for the driver to reach you.
Insurance Claim:
- Take necessary actions to fulfill your insurance claim requirements, if applicable.
Return Fee
As a consideration for the driver's time, riders are subject to a return fee of INR 500 for the return of a lost item. Key details:
Payment:
- You will only be charged once the driver successfully returns your item.
- The entire fee goes to the driver.
Tips:
- Tips (in-app or cash) do not count toward the return fee.
- Consider expressing gratitude with an extra tip for your driver.
-
Drivein Premium Members:
- Lost and found fees are waived for Drive-In Rent A Car's premium members.
Additional Options
Drive-In Rent A Car acknowledges limitations but offers additional options:
Police Report:
- If items with sensitive information are lost, consider filing a police report.
- Drive-In Rent A Car will cooperate with local authorities upon proper paperwork submission.
Disclaimer:
- Drive-In Rent A Car does not provide insurance, replacements, or reimbursement for lost items.
- Per the Terms of Service, the company is not responsible for personal belongings left in the car.
Important Note:
Drive-In Rent A Car cannot guarantee immediate item retrieval. Refunds for rides or reimbursement for lost item value are not provided.
Disclaimer: Information is subject to change, and users are encouraged to refer to the latest Drive-In Rent A Car policies and guidelines.